Thank you for shopping at Digital Horizon. We value your satisfaction and want to ensure that you have a positive experience with our products and services. This Refund Policy explains the terms and conditions under which refunds are offered for purchases made through the Digital Horizon website (“Website”).

  1. Eligibility for Refunds 1.1 Physical Products We accept refund requests for physical products within [number] days from the date of delivery. To be eligible for a refund, the item must be unused, in its original condition, and returned in the original packaging.

1.2 Digital Products Refunds for digital products such as software, e-books, or downloadable content are available within [number] days from the date of purchase, provided that the product has not been downloaded, accessed, or used.

  1. Refund Process To initiate a refund request, please contact our customer support team at [email address] within the specified refund period. Please provide your order details and the reason for your refund request. Our customer support team will review your request and guide you through the refund process.

  2. Non-Refundable Items and Services Certain items and services are non-refundable, including but not limited to:

  • Gift cards or vouchers
  • Services rendered or subscriptions activated
  • Products that have been personalized or customized according to your specifications

  1. Refund Methods Refunds for eligible purchases will be processed using the original payment method used at the time of purchase. Please note that it may take a few business days for the refunded amount to be reflected in your account, depending on your financial institution’s processing time.

  2. Shipping Costs Shipping costs, if applicable, are non-refundable. If you receive a refund, the original shipping cost will be deducted from the refunded amount, unless the return is due to an error on our part.

  3. Return Shipping For physical product returns, you will be responsible for the cost of return shipping unless the return is due to a product defect or an error on our part. We recommend using a trackable shipping service and obtaining proof of shipment for your return.

  4. Damaged or Defective Products If you receive a damaged or defective product, please contact our customer support team immediately. We may require photographic evidence of the damage or defect. Upon verification, we will provide you with instructions on how to return the item, and a replacement or refund will be issued upon receipt and inspection of the returned product.

  5. Changes to the Refund Policy Digital Horizon reserves the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting the revised version on the Website. We encourage you to review this page periodically for any updates.

  6. Contact Us If you have any questions or concerns about this Refund Policy, please contact our customer support team at [info@dh-kw.com]. We are here to assist you and address any issues you may have.

Please note that this Refund Policy is an integral part of our Terms of Service and should be read in conjunction with it.